Question 1

How can I create a Payout Payment Account?

Accepted Answer

To register a new client and set up a Payout Payment Account, you can use the form HERE.

Question 2

Can I set up multiple Payout Payment Accounts?

Accepted Answer

You do not need to have multiple Payout accounts. Within a single account, you will have several e-shops with one or more currencies.

Question 3

How much does a Payout account cost?

Accepted Answer

Payout services are charged according to our company's current Fee Schedule, unless otherwise stated in the contract.

Question 4

Is Payout secure?

Accepted Answer

Yes. Payout is licensed by the National Bank of Slovakia, we use the strictest security rules, enhanced security through two-factor authentication and encrypted communication.

Question 5

What conditions must I meet to activate and create a Payout account?

Accepted Answer

This is an individual process. However, anyone who wants to set up a Payout account must be a legal entity or natural person who has been assigned a company identification number. Subsequently, it is necessary to fill in the registration form, which can be found on our website.

Question 6

In which currencies can I have a Payout account?

Accepted Answer

We support 7 currencies: EUR, CZK, HUF, PLN, RON, BGN, SEK.

Question 7

Do I have to use everything Payout offers?

Accepted Answer

No, you don't. You can choose only those services that will suit you.

Question 8

How does a Payout client know that customers are paying them?

Accepted Answer

The client is notified about payments through Payout Banking, which is part of the Payout Payment Account. This solution connects via API directly to your order or ERP system, where you will see all incoming and outgoing transactions, reports, invoices and much more.

Question 9

How quickly can I start using Payout?

Accepted Answer

With seamless integration of your e-shop, very quickly. The approval process takes only a few hours and you can start using our services within 72 hours as standard.

Question 10

How often can I withdraw money from my Payout account and how much will it cost me?

Accepted Answer

The frequency of withdrawals is unlimited and the fees are individual. For detailed information, please contact customer support through the payout.one page or call +421 948 543 770.

Question 11

Does Payout also provide loans?

Accepted Answer

Our company is not a provider of credit products.

Question 12

Do you support recurring payments?

Accepted Answer

Yes, we support these types of payments.

Question 13

How does Payout take care of its clients' data?

Accepted Answer

When processing personal data, we comply with GDPR, generally binding regulations and applicable EU and SR legislation.

Question 14

What does the Payout web interface look like, can I try it somewhere?

Accepted Answer

Yes, you can try the interface at https://sandbox.payout.one before setting up an account.

Question 15

Will you help me with integration?

Accepted Answer

Yes, the Payout Support team is available for every integration.

Question 16

Where can I find technical documentation?

Accepted Answer

Technical documentation can be found at https://postman.payout.one/?version=latest.

Question 17

I want Payout emails to go to another address, where can I change it?

Accepted Answer

You can easily change, add or remove notification email in your Payout Banking according to the manual in the section: Client Manual.

Question 18

How can I change my password?

Accepted Answer

You can change your password in your Payout Banking by clicking on your email in the upper right corner, then clicking on Profile and Change Password, or according to the manual available in the section: Client Manual.

Question 19

I cannot log in to my Payout account. What should I do?

Accepted Answer

After five incorrect login attempts, your account will be blocked, and verification will be required to unblock it. We therefore recommend that you click on the "Forgot password?" button, which will send a password reset link to your registered email address. The link is valid for a maximum of 15 minutes. If your account has been blocked, please contact us using the form on the payout.one website.

Question 20

I lost my phone, how do I log into my account?

Accepted Answer

Changing the device does not necessarily present a problem, if the application is tied to a specific email and/or phone number, log in to the application with the same account on the new device. Otherwise, it is necessary to reset two-factor authentication, which requires user verification. Write to us at support@payout.one or contact us using the form on the payout.one page.

Question 21

Forgotten password

Accepted Answer

On the login screen, click on the "Forgot password" button, then fill in the email registered to your Payout Banking account, to which you will immediately receive a reset link active for 15 minutes.

Question 22

What should I do if my account has been hacked?

Accepted Answer

Please urgently contact our customer support through the website payout.one or call +421 948 543 770.

Question 23

When does the payment change status to "successful"?

Accepted Answer

Card payments, payment initiation via bank, bank button payments change status to "successful" usually immediately after payment. In case of payment by standard bank transfer, the payment will be successful on the next business day, in the morning.

Question 24

When will the returned payment be credited to the customer?

Accepted Answer

For card payment refunds, the request will be processed immediately and the funds returned to the customer's card within 3-5 working days.Refunds to the customer's account entered before 17:00 on a business day will be sent immediately. After 17:00, they will be processed the next business day.

Question 25

I have entered a payment in my Payout account. When will the funds be credited to the specified account?

Accepted Answer

Payments from the Payout payment account in EUR that are entered on a business day between 8:00 a.m. and 4:50 p.m. are processed immediately.Payments entered during weekends and public holidays are processed on the following business day.

Question 26

I paid through Payout, but the merchant did not provide me with the service or goods. What should I do?

Accepted Answer

First, contact the merchant. If the merchant does not respond, you have the option to file a chargeback for card payments or request a payment refund through your bank for bank transfers.

Question 27

I sent money to your account by mistake.

Accepted Answer

Send us payment confirmation from your bank to support@payout.one and the money will be credited back to your account.

Question 28

When will the e-shop receive my payment?

Accepted Answer

If you chose card payment, PIS (payment initiation via bank) or payment button, the e-shop will receive your payment immediately. However, it is important that when paying with a bank button, you wait for the redirect back to the payment form, where you will be informed about successful payment.With standard payment by bank transfer, the e-shop will receive your payment on the next business day.

Question 29

The e-shop returned the money for my order, when will I receive it in my account?

Accepted Answer

You will receive the refund depending on the payment type:Card payment: 3 - 5 working daysPayment to account (bank button, Initialized payment, transfer payment): within a few hours (if the refund is requested on a business day)

Frequently Asked Questions About Payout Payment Gateway

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